FAQs

Which payment methods do you accept?

We offer a range of secure and convenient payment options to provide you with a seamless shopping experience. Our payment methods include major credit cards such as Visa, MasterCard, American Express, JCB, and Discover Card.

What are your shopping costs?

Shipping costs vary depending on the shipping destination and the number of items you purchase.

Most items are $5.99 for the first item + $1.99 for each additional item

Do I need to create an account to place an order?

How do I create an account?

Simply create an account by clicking the MY ACCOUNT link

Where can i find my tracking?

We will send you your package’s tracking number in a shipping confirmation email once your order leaves our warehouse.

Returns

Which steps should I follow to return an item for a refund or exchange?

If an item you received from Honocools is damaged or defective, you can return by mail for a refund or replacement, please follow this procedure:

Step 1: Contact customer service on +1 469 687 9785 or email: cs@honocools.com to provide information that consists of (1) reason for returning and (2) your order number.
Step 2: You will receiving a returns form (inc. a returns code) via your email to complete, then print your return label and package the item(s) along with all original packaging & accessories and deliver to this location: 539 W. Commerce St #8396, Dallas, TX 75208, USA

Your funds will be credited back to your original method of payment. You can expect to see this reflected on your statement within 3-10 business days. Refunds will be issued in the original form of payment.

Any additional questions or concerns?

Please reach out to our customer service email and we will get back to you ASAP: cs@honocools.com