Shipping Information
“Before you place your order please make sure you check our shipping policy and if you still need help please send us an email.”
Shipping Carrier
We collaborate with multiple carriers including USPS, Ontrac, Yun Express, Yanwen Express, SDH Express and others. The selection of the carrier for your order is determined by factors such as the delivery location or the specific item being shipped. We are unable to accommodate requests to change the carrier based on individual customer preferences. Our main objective is to ensure that your order is delivered promptly, and we sincerely appreciate your understanding regarding this matter.
At Honocools we are only responsible for printing and shipping your orders on time with the requested delivery service and carrier. Any delay may be caused by the carrier due to Holidays and natural disasters such as (extreme weather conditions, etc.) We will try our best to assist, ensure the right of the customer.
Shipping Coverage
The products displayed on the Site can be ordered and delivered U.S, Belgium, France, Germany, Italy, Netherlands, Spain, United Kingdom, Canada, Australia, New Zealand
Processing and Shipping Times
Processing Time
Time we need to process your order and get it ready for shipping. We typically take about 3-5 business days to make your product, depending on the type of product ordered.
Expected Delivery Date
The estimated delivery date is based on the carrier’s time frame of 12-18 business days. Please note that delivery times may vary and, in some cases, exceed or be shorter than the stated time frame. Delays may occur due to holidays, severe weather conditions, or other unforeseen circumstances.
All our shipments include a tracking link, allowing you to monitor your order’s status in real-time.
Shipping Fee
- Standard Shipping: $6.95 for the first item + $1.99 for each additional item.
- Express Shipping (7-9 business days): $14.95.
Order Tracking
Once we ship your order, we will send you a confirmation email, tracking number, and a link to track your order.
Alternatively, if you have a registered account with Honocools, or created an account when you placed your order, you can view the status of your order online. Simply visit the “My account” section, sign into your account and view your recent orders.
Please note – this option is only available if you created an account when you placed your order. If you created a Guest account during checkout, you will not be able to log in.
Shipping Delays
Honocools will cover a variety of courier errors such as lost or damaged in transit, postage due errors or generally misrouted packages when tracking provides no clear details or cause.
In the rare cases that a parcel is marked as delivered by the carrier, but the recipient reports they have yet to receive it, please contact us immediately for further assistance
Again, this only applies if the tracking details state that a delivery was made to the recipient’s address.
In most instances, it is found that the delivery was made, but the package was left in an unexpected location at the recipient’s address. Recipients should reach out to the courier and inquire if any additional details were left by the delivery person – e.g. “left under table on the back porch.”
Contact Us
If something arrives damaged, send a photo of the damaged goods to cs@honocools.com , then we’ll gladly arrange a replacement to you. We will either resend the new product or issue a refund for the defective item.